Terms of Usage

Welcome to Rebecca Hair. rebeccahair.com provides services to you subject to the notices, terms, and conditions set forth in this agreement. Besides, you will obey the rules, guidelines, policies, terms, and conditions applicable to such services before you use them.

rebeccahair.com reserves the right to change this site and these terms and conditions at any time.Before proceeding, please read this agreement because accessing, browsing, or otherwise using the Site indicates your agreement to all the terms and conditions in this agreement.

You shall not upload, distribute, or otherwise publish through this Site any Content, information, or other material that (a) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory; or (c)violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person. rebeccahair.com may give you an account identification and password to enable you to access and use certain portions of this Site. Each time you use a password or identification, you are deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this agreement, and rebeccahair.com has no obligation to investigate the source of any such access or use of the Site.

By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older. If you are under 18 years old please use this Site only under the supervision of a parent or legal guardian. Subject to the terms and conditions of this agreement, rebeccahair.com hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site by displaying it on your Internet browser only for the purpose of shopping and not for any commercial use or use on behalf of any third party, except as explicitly permitted by rebeccahair.com in advance. Any violation of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Unless explicitly permitted by rebeccahair.com in advance, all materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for personal, non-commercial use. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business. rebeccahair.com reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if rebeccahair.com believes that customer conduct violates applicable laws or is harmful to wigs buy’s interests. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by rebeccahair.com in writing.

You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify rebeccahair.com of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security.

Rebecca Hair sincerely respect property rights. In case there is a copyright infringement on any picture, please contact us, and we will remove the picture as soon as possible.

User account

For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, Rebecca Hair reserves the right to suspend accounts without further notice. Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

In accordance with Customs regulations customers must provide valid and accurate data . All consignee names, address and payers name should be valid. Certain countries request that the consignee submit their ID or passport to clear the package or for payment verification purposes. It is the customers sole responsible for the accuracy of data that they provide to us. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, we will not held responsible and will not offer any compensation in such cases. Rebecca Hair will always comply with the law, and we kindly remind users to do the same. As the importer customers are responsible to comply with all laws and regulations in their own countries. Please refer to our privacy policy for more information.

Order Acceptance

Please note that there may be certain orders that we are unable to accept and must cancel. rebeccahair.com reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

Rebecca Hair is not responsible for late deliveries for special occasions, such as birthdays, or other events. We encourage customers to place their order in advance to ensure there is enough time to receive their item. All orders reported as "delivered" by shipping companies are considered delivered. Rebecca Hair cannot be made liable of non-delivery in this case.

Reviews and Comments

Except as otherwise provided elsewhere in this Agreement or on the site, anything that you submit or post to the site and/or provide rebeccahair.com, including, without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as non-confidential and nonproprietary, and by submitting or posting, you agree to irrevocably license the entry and all IP rights related thereto (excluding the moral rights such as authorship right) to rebeccahair.com without charge and rebeccahair.com shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy,display, publish, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of rebeccahair.com and shall not be returned to you and you agree not to raise any dispute in connection with any use of the entry by rebeccahair.com in the future. You warrant that your Submissions, in whole or in part, are clear and free of any IP right infringement, disputes or third party claims. rebeccahair.com assumes no liability for any misuse of copyright or any other rights of third parties by you. You undertake to defense for and indemnify the Sponsor against any losses caused due to the use of the entries for any purposes.

In addition to the rights applicable to any Submission, when you post comments or reviews to the site, you also grant rebeccahair.com the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments, and other Content that you post on this site and that use of your reviews, comments, or other Content by rebeccahair.com will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead rebeccahair.com or third parties as to the origin of any Submissions or Content. rebeccahair.com may, but shall not be obligated to remove or edit any Submissions (including comments or reviews) for any reason.

Packing

Unless otherwise provided, Our Team will comply only with its minimum packing standards for the method of transportation selected. The cost of all special packing, loading or bracing requested by Buyer will be paid for by Buyer. All cost of packing and shipment for Buyer's special equipment shall be paid for by Buyer.

Transportation

Unless otherwise provided, Our Team shall use its judgment in determining carrier and routing. In either case, Our Team shall not be liable for any delays or excessive transportation charges resulting from its selection.

Payment Terms

The discount applies only to the invoiced value of the material (not to taxes or freight charges). Our Teamreserves the right to require advance payment or satisfactory security for the goods if the financial condition of Buyer so warrants as determined by Our Team. If Buyer fails to make payment in accordance with terms of this agreement or any collateral agreement, or fails to comply with any provisions hereof, Our Teammay, at its option (and in addition to other remedies), cancel any unshipped portion of this order. Buyer is to remain liable for all unpaid accounts.

Taxes and import/export licenses

Prices do not include taxes. Taxes are paid by Buyer upon invoice from Our Teamunless Buyer provides a valid exemption certificate acceptable to the taxing authority or unless Our Teamis forbidden by law from collection of said taxes from Buyer. Import or export licenses are to be secured by Buyer.

Return of products

Rebecca Hair is pleased to accommodate returns and exchanges within 30 days on all sets that have not been worn or tampered with when you receive the order. If the hair quality & hair color & hair length is not right, please e-mail us at service@rebeccahair.com to initiate your return and we will be more than happy to assist you further.

Under these conditions, returns/exchange are accepted:

The items are not used, undamaged with their original tags and their original packaging. With the hair uncut, unbleached, color unchanged, and the lace remaining untouched (without any cutting or secondary trimming).

      Please note that wigs are personal items that directly touch the scalp and we  prioritize the safety and hygiene of our customers. Therefore, we are unable to  accept used wigs for return.

Within 30 days counted from the day package was delivered.

Item is not on a limited sale.

Notes:

The buyer bears shipping back cost, except when wrong items are sent or there’s an obvious quality problem when delivered.

The case that returning/exchange items without contacting the seller is not accepted.

If you need to return/exchange the item, Plz contact us with providing additional details, such as the reasons for returning and any relevant pictures, which will help us expedite the process.

Our customer service will provide the return address after your return request or exchange request is approved.

Please don't return the package to the sender address listed on the package.

The refund would be made in 1-2 Business days the way it's paid after we get the return package and have the item checked, we will keep you updated by email on the refund process. The refund usually takes a different time back to your account/card,please contact the card/bank to check.

We will arrange the new order delivery after we have received, and confirmed that the returned hair products can be also used. All customers must contact us after sending the package back and provide us with the tracking information, in order for us to place the order for your exchange. And after shipping, Usually orders take 3-7business days to be delivered with standard shipping.

Limited sale items are final sale, no return/exchange/refund accepted. 

Force majeure

Our team shall not be liable for failure to perform its obligations resulting directly or indirectly from or contributed to by acts of God; acts of Buyer, civil or military authority, including wage and price controls; fires; war; riot; delays in transportation; lack of or inability to obtain raw materials (including energy sources), components, labor, fuel or supplies; or other circumstances beyond Our team's reasonable control, whether similar or dissimilar to the foregoing. If certain quantities are affected and other quantities are not, the quantities affected shall be eliminated without liability, but the agreement shall remain unaffected. Our team may during any period of shortage due to any of said causes, allocate its supply of such raw materials among its various users thereof in any manner which Rebecca Hair Team deems fair and reasonable. In no event shall Our Team be liable for special or consequential damages for any delay for any cause. 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the UK.